Frequently asked questions

Frequently asked questions.

VO codes guide and recommendations.
Reference book with mandatory information for RUB payments (SWIFT format).
How to generate a key EDS (Electronic Signature)?
"Error processing package" (the new key)
Attention! Token blocked. Registration is not possible. "
What if a logon screen appears additional authorization?
"Invalid IP address"
"Invalid requested data"
What if the main menu (left) does not display all the documents?
What to do if you have a question for completing the documents in the system?
How to set up import-export with 1C accounting software?
What if for some reason you do not find a statement for the date in the past?
How to save Money Order in electronic form on the computer?
I can not sign a document - no "window" for a tick under signature incorrectly bear right EDS.
How to reuse the payment order to it all the time not to seek or not to re-enter.
After clicking the "Save" files on your computer will not be saved.
No international (English) name of the organization.
Unlike the balance of the extract and the allowable residue.
For users of Internet Explorer 9 and above.

How to generate a key EDS (Electronic Signature)?

If for any reason you have not sent instructions generate keys, you must send an email to icb@rosbank.ru read: "Please send the instructions for generating keys, name user Company Name, VAT or client code." In response, you will be sent the necessary document. If during key generation instructions for any questions, please contact Technical Support at the following numbers: 8 (495) 725-5595 or 8-800-700-2070.

If you have already generated a new key EDS (Electronic Signature) and signed the "Act on the Recognition of the public key" was sent to the bank, but at login the following message appears: "Error processing package."

This message indicates that the key is waiting for the part of the Bank. You need to contact your supervisor (manager) at the place of service to determine the reasons for the delay.

What do I do when registering the message "Warning: Token locked. Registration is available." ? ?

This message means that was introduced 10 times an incorrect password or key locked. It is necessary to produce the new key generation. To do this, write a letter to the address icb@rosbank.ru read: "Please remove the key name user Company Name, VAT or client code, in connection with blocking Token". In response, you will be sent a "Instructions for generating a new key." If during key generation instructions for any questions, please contact Technical Support at the following numbers: 8 (495) 725-5595 or 8-800-700-2070.

What if a logon screen appears additional authorization?

This message indicates that the login was done from another computer or change settings. To continue, you must enter the requested information from your "Act on recognition of the public key."

What if during the registration process, the message "Invalid IP address" appears ?

This message means that when you enter in the additional authorization 10 times the user has entered the wrong information requested. To continue, you must write a letter to the address icb@rosbank.ru read: "Please unlock the login user name, company name, VAT or client code, in connection with blocking IP addresses."

What if in the additional authorization when entering the requested information, the message "Invalid requested data" appears ?

This message means that when you enter in the additional authorization user enters incorrect information requested (name, TIN and passphrase).
To continue, you must enter the requested information from your "Act on recognition of the public key." Pay attention to the name matching user, and act, as well as English layout and uppercase keyboard.

What if the main menu (left) does not display all the documents?

To display the necessary documents use the menu item Settings - Configure web-interface. After selecting documents, click "Install."

What to do if you have a question for completing the documents in the system?

If you know how to complete the document in principle, but there are difficulties in the establishment of the document in the SDS must use the "Help" menu. For general advice on how to complete financial documents should contact by phone: 8 800 200 5434 or +7 (495) 789-88-77.

How to set up import-export with 1C accounting software?

In accounting program in the section data exchange must include the name of the system - "Inist - JSC" Inist "(on setting up your accounting program should contact the support staff" 1C "). The system must CBI under" Settings "-" Interaction with external applications "select import format -" 1C ", and specify the directory to import the files in" Settings "-" Options statements "to choose the format of stored statements -" 1C "necessary" Saving Folder statements. "

What if for some reason you do not find a statement for the date in the past?

If after applying the filter and sort you do not find a statement for the required date, you should use the "Generate a new request for a statement" - specify a date range and score. Next click on the "Request Form". (Period requested statements should not be older than 3 months and include a range of not more than 31 days).

How to save Money Order in electronic form on the computer?

A virtual printer must be installed on your computer, for example Adobe PDF Reader. Next, be sure to click "Print" menu. In the Select Printer specify a virtual printer.

I can not sign a document - no "window" for a tick under signature incorrectly bear right EDS.

Request should be sent to the correct list of users (Table 1.1 and 1.2 of Annex 1 to the Contract number on the use of electronic documents) at the place of service or contact your supervisor (manager).

How to reuse the payment order to it all the time not to seek or not to re-enter.

You must enter the name of the template you wish to use and click the "save".
Saved template you can find in the "Tools" - "Document templates".

After clicking the "Save" files on your computer will not be saved.

In the absence of rights on a Windows user should contact your local administrator.
You must add the site https:// *. Bankline.ru list of trusted sites, and Disable pop-up blocker for the site, then check the ActiveX components. ActiveX components are located in the directory C: \ WINDOWS \ Downloaded Program Files \ check the date of creation of ActiveX component (file type * Agava * or * Ipriv *) If the creation date of the document before 18.11.2011. this file must be removed, then go to the site and wait https://www.bankline.ru/servlets/ibc download file (file is successfully loaded word appears will indicate registration on the left). * If you have installed the system "Internet-Client-Bank" Bank from another developer ZAO "Inist", you should be careful when removing ActiveX component.

No international (English) name of the organization.

Need to write a letter to the address icb@rosbank.ru read: "Please add the name of the organization in English." Should include the name of the company, VAT or client code.

Unlike the balance of the extract and the allowable residue.

Allowable residue shown at the time of login. Relevance for the field "Acceptable residue" in the process need to click on the "Refresh Data". (This button appears on the menu when you click on the "account information" and detailed view ("click") required account.

For users of Internet Explorer 9 and above.

In the case of the disappearance of the Internet Client-Bank menu "Registration" after upgrade Internet Explorer, you must configure "compatibility mode"

While viewing https://www.bankline.ru/ Select menu "Compatibility View Settings" in "Tools"

Press the button "Add"

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